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DENVER – An injured veteran was denied service at a credit union because he was not wearing a mask, something he is physically unable to.

Officials with the ENT Credit Union have apologized to retired Master Sgt. Israel Del Toro, KCNC reported.

Del Toro tried walking into a branch but because he was not wearing a mask he was told to use the drive thru. Del Toro is unable to wear a mask because he lost his ears in an explosion while serving in Afghanistan. A medical condition also makes it difficult for him to breath. He also is unable to drive because he lost his fingers.

“I felt, almost defeated,” Del Toro said. “Because I can’t believe this is really happening. Do people not have common sense anymore?”